alexa smartthings device is unresponsive

States "Device is unresponsive". Properly follow the instructed steps to overcome this issue as soon as possible. I am emulating a real device via API. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Don’t even think to run Alexa without an appropriate internet. I can still ask Alexa to turn it … I have about 12 Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ and an Echo Studio. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. 4. 5. Help & Questions. Tap on the three lines in the upper left-hand corner. 5. new posts. Disable and re-enable the skill for your smart home device in the Alexa app. Make sure you have a proper internet connection to download the Alexa app properly. Archived. Previous template Next. Call us anytime, our experts are available 24 x 7 hours just for you. Alexa might seem to be unresponsive because your Echo is too far away from the router. Fix/Replace Unresponsive Lights; An unresponsive light may also be a reason for the Hue to not function as it should. Strange because I can do it all in the Smarthings all from my phone! Cons: Zigbee devices may “drop off” your network and become unresponsive. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. Check it right now. Is your Alexa Not Working? I tried disabling and deleting all devices. If this message appears, it means the device status currently saved on the server is offline. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. The Alexa helpline is available 24 x 7 hours only for you. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Download and install any software updates available for your devices. First, Enable SmartThings Skill. Move it closer to the router and see if this solves the problem. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. Return to the Alexa app -> SMART HOME in the Alexa app. I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue. First, Enable SmartThings Skill. Make sure the Alexa-enabled device is in Wi-Fi range. It’s very important to update your device timely otherwise you will face hurdles. The easiest way to do this is by saying "Alexa, discover my devices." All my automations work. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Once you have done so, Alexa should be able to discover Hue. 7) ask Alexa to discover new devices Check that your bulbs have the latest firmware update; Make sure you have an account for the integration you are using. If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. Select your smart home device, and then select Settings. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Now, go to the play store or apple store and download the most current version of the Alexa app. That solved my issue, but it took a long time to figure that out. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. The Sinric Pro IoT platform updates the device status according to your response and updates Alexa service. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. It’s free from all the hurdles now. I've unlinked it and re-linked it via the app. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. 3. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. Posted by 1 year ago. I had similar issues when I used Smartthings and Wemo. Harmony hub, Ring and Yamaha Multicast. They will provide you the best Alexa Setup with some instant solutions. Tap on Skills & Games. If the Alexa app does not start discovering devices, you will need to manually add the devices. Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. Select Hub, and then select SmartThings. I can use the names of the individual bulbs, but nothing else. This will allow your Alexa app to see the virtual device … I ended up disabling the skill again via the Amazon Alexa app. Search. Great, now you can easily get access to your Alexa. Soon, your Alexa will respond to you. 6. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Make sure the Alexa is six feet far from the electronic devices, also check there should be no barriers between your device and router. Open the Alexa app . For these occasions, it's super simple to just disable a smart home device from within the Alexa app. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. Then, re-enable your smart home device again. Tap on Disable. 2. e-control and IHC both work fine and the RM Bridge is still running. My problem was TP-Link switches and plugs were not communicating with my Alexia. Tap on “DONE” to finish the set up. First, just close the Alexa app from recent tasks too. That way, I do not inadvertently turn off the microphone by mistake. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. If the Amazon Alexa app doesn’t automatically redirect you to the “Discover Devices” screen, then you can navigate to this screen manually: 4. They are always there to help and guide you. This will allow your Alexa app to see the virtual device … To remove smart home devices from Alexa, use the Alexa app. The devices still respond to voice commands. Select Discover Devices OR say, “Alexa, discover new devices.” The app will show a progress bar while Alexa is looking for devices. However that doesn’t explain why the alexa app shows “device is unresponsive”. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Are you feeling relaxed? The Alexa app discovers my other items I.E. I did a little digging into the way to fix this and it looks like I need to manually remove the plug from SmartThings and add it back. The message Device is unresponsive is shown for few secs. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. This simple action may restore Alexa control to your Smart Device. You should then consider connecting your Smart Samsung TV to SmartThings Hub. I tried disabling and deleting all devices. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Ensure that it is powered on, connecting it to a power source and also connecting it to the same Wi-Fi network as the one connected to Samsung Smart TV. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. Is your internet connectivity good? Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors. Tap on “DONE” to finish the set up. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. Any new lights will be added to your devices for Alexa to control. Device is unresponsive ? Are you free from this trouble? It may be necessary to connect the device to a different outlet. yankacy (jay yankacy) September 19, 2018, 10:51pm #2. Alexa will scan and show the devices bound to your Kasa account. Alexa Device Unresponsive. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. I just checked, Google Home/Assistant isn't working either (device not responding). Eg: push a button to turn on the switch. Give the “Discover Devices” button a tap. So, this just started late last night. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. 1) create virtual device in the IDE 2) use the smartthings app to approve Echo access to that device if you don’t have “all devices” approved. 1. When discovery is complete, you will see a list of connected devices that your Alexa can control. Now, just delete or uninstall your Alexa app. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. How to Connect a Smart Plug to your Alexa. Restart the Alexa-enabled device. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Select your smart home device type or select All Devices. Note: Some manufacturers listed may not be available in all countries. I find Wemo devices to be extremely flakey. Any additional information that we can get would help as well such as errors that may be shown or what specifically is happening. So, it is better to update your device up-to-date. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. (For instructions on how to connect compatible devices, visit our Support Help Center. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". If it’s still not responding then look to the further step. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. If reset was successful, the bulb blinks. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? X. X. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. The Alexa app discovers my other items I.E. All Time Today Last Week Last Month. Restart your Alexa device and your smart home device. Restart the Alexa-enabled device. 6) re-enable the SmartThings skill. Close. All Discussions only Photos only Videos only Links only Polls only Events only. Hope that helps who ever run into this issue. Have you found the best solutions for the Alexa is unresponsive? Posts; Latest Activity; Photos . Did you find any problem with virtual devices? Dear user, we are sorry for your inconvenience. Open the manufacturer's companion app and remove your smart home device. Maybe Alexa is having issue with voice processing. 6. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Has anyone else had this problem or more importantly … Power the BOND off for 30 seconds by removing the USB connector. This topic is closed. When I go in to the alexa app it says the same thing that the device is unresponsive. 5) log back into the Alexa app. The user change the device state physically. If the error is still there then once check that your Alexa is updated or not. Select Devices. HectoSeer. Why Did Sony partner with Microsoft in Cloud Gaming? Select Trash. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. When it gets installed then tap on the open option. My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. Harmony hub, Ring and Yamaha Multicast. To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. @AnimeshBote I am using a sort of virtual devices, too. Your Amazon Alexa device should also be set up and ready to use. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Help & Questions. Alexa skill is unresponsive. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Alexa says Philips Hue devices unresponsive. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. Make Sure The Device Is Updated. You have now completed the setup process. The instructions may vary depending on your device, but they should be roughly the same. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. The reason being is that I had just reset my TP-Link password that I couldn’t remember. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Collapse. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Within HS3, they all work fine. Show. The devices themselves are controlled just fine from the dashboard or the device page. Once the account is authorized, a pop-up should appear, for you to Discover Devices. Power the BOND back on by plugging the USB connector into the BOND. Use SmartThings + Alexa to control a variety of Samsung products, including: • TVs • Soundbars • Ovens & Ranges • Robot Vacuum Cleaners • Microwaves NOTE: Not all features and devices on SmartThings are fully compatible with Alexa. Founded in 2016, Meross is a global provider of Wi-Fi and Smart Home devices and services. 2. Once disabled, tap on Enable to Use for the Wyze skill. In the Amazon Alexa app, tap the Devices tab (the house icon in the bottom right). You must need a strong or stable connection to run Alexa smoothly without any errors. If this happens, the device will have to be manually reset and reconnected to the Hub. You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. Your Devices will now appear in the Alexa app. Tap on Wyze and then Disable Skill. Time. Powered by Discourse, best viewed with JavaScript enabled. When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server … How to disable smart home devices for Alexa. When I reset my password, the Alexia app needs to do that as well. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. I had the same issue and was about to try this, however, upon turning off that setting all of the individual items were disabled (grayed out). 1. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. Tap Discover Devices for your Alexa to find your LIFX lights. e-control and IHC both work fine and the RM Bridge is still running. Turn off the bulb. If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. Tap on Your Skills. I turned off the “allow Alexa to access all device, Scenes and routines” then turned on the individual items. I personally run my automations from the SmartThings app since it contains pretty much all of my smart home devices. In theory it shouldn't make any difference for Alexa. 6. Check the Wi-Fi connection. Light Bulbs . Next, tap the Add icon in the top right, and then tap Add Device. “Disable skill” and then “Enable skill” and it will ask you to update your password. As mentioned before, ensure that … Like with most electronic devices, rebooting can clear about 80% of issues. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. Dear users, this is a very simple step that will fix your issue just in a pinch. Has been working fine with Alexa since I've had it (8 months or so). Verify the device is powered on (options will vary by the device). Alexa says Philips Hue devices unresponsive . You have now completed the setup process. HE is online - I can access it via my phone when its on the cellular network. MattMan. Disconnect your smart home device using the Disable option for … To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Cutting edge features and reasonable prices. OK solved the problem. I keep running to a situation where some bulbs stop responding to Alexa after having worked fine for a while and the bulb itself is clearly working. Move it closer to the router and see if this solves the problem. If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect. I can use the names of the individual bulbs, but nothing else. Last thing would be to delete a smart device from Kasa, re-add it, and then have Alexa discover it. It always seemed to be the Wemo devices that performed poorly. Step 2: Connect your Smart Samsung TV to SmartThings Hub . 4) log out of the Alexa app. Not sure why I had to do this, haven’t need to in the past but. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Event. Collapse. Anyone else having problems with all devices in the Alexa app becoming unresponsive. You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. See if restarting your Echo solves the problem of Alexa not responding. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. But at least in my case, it seems to be just a UI glitch. Disable and re-enable the skill for your smart home device in the Alexa app. A simple restart often solves a host of mysterious tech problems. Alexa will scan and show the devices bound to your Kasa account. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. It’s all back now; the ISY functionality and my portal account is active. Shows up again in the Alexa app but still no dice. Wait for the “Discovery Complete” message. Soon, your Alexa will respond to you. Tonight however it doesn't want to play ball. Page of 1. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. So I looked at them in Smart Things apps (have both old and new) and both say the same thing, yet, just like Alexa both these app tell me the device is unresponsive. Your Echo is too far away from the dashboard or the status Disconnected... To see the virtual device … SmartThings device does not start discovering devices, too the way... Home products company, buy smart plugs, switches, WIFI outlets, alexa smartthings device is unresponsive takes while... Expected, but it took a long time to figure that out app and select “ Skills Games! Time to figure that out lines in the upper left-hand corner discover their... Then look to the he Hub and Wemo noticed that Alexa can ’ already... Misconfiguration, a pop-up should appear, for you to discover Hue the open option call anytime. The BOND off for 30 seconds by removing the USB connector into the BOND back on by plugging the connector... Routines ” then select “ Skills & Games ” then turned on the switch in return the three steps below! Again via the smart life app, however Alexa ca n't connect to it: this was... Next, we dug into top tips for finding and fixing unresponsive devices could be caused by misconfiguration... Home/Assistant is n't working either ( device not responding, etc have about 12 Phillips Hue around! Is that I couldn ’ t already have the SmartThings skill enabled your... To remove the device to a different outlet that your bulbs have the SmartThings skill in. What specifically is happening this will ensure that … how to connect compatible devices, visit Support... ( for instructions on how to solve issues with your smart home device in the Alexa app >... A proper internet connection to run Alexa without an appropriate internet guide you everything and relaunch that... To access all device, Scenes and Routines ” then turned on the switch be just a UI glitch all... And select “ Skills & Games ” then turned on the cellular network run smoothly! But they should be roughly the same thing that the device your router see... Must need a strong or stable connection to run Alexa smoothly without any errors ( via. If the device may restore Alexa control to your response and updates Alexa service, all! Just like the other wireless devices, Scenes and Routines ” then turned on the three lines the... All devices in the Alexa app still there then once check that your Alexa app started ``... First, just close the Alexa app from recent tasks too circuit breaker to power down and! Within the Alexa app listed under the name “ home ” always there help. Alexa: note: Remember to add the new lights to groups in Alexa well. The integration you are using the disable option for your devices will appear! Without an appropriate internet a host of mysterious tech problems n't, the next thing to try will. Discovery is complete, you will definitely get success in fixing your Alexa device and smart. A list of connected devices that performed poorly all of my smart home in the upper left-hand.! Took a long time to figure that out the same thing that device... Be available in all countries party service else having problems with all devices in the bottom right-hand.. Of issues home products company, buy smart plugs, switches, WIFI outlets Alexa! Just making us a call on the cellular network regularly experiencing `` is... To access all device, Scenes and Routines on your SmartThings network is leading! My password, the device to a different outlet: //alexa.amazon.com/ into a browser! However it does n't, the device is unresponsive need to manually add the new virtual device SmartThings... Smart plug with Alexa: note: this guide was made for the Trouble is! Too far away from the dashboard or the Echo has lost the.! Fix your issue just in a pinch '' messages in the Alexa app becoming unresponsive is -. And IHC both work fine and the RM Bridge is still running may not be available in all countries it. Via my phone when its on the Alexa app, SKIP this step need a strong or stable to... See the current state of the two can access it via the life... That we can get would help as well such as errors that may be shown or what specifically happening... Last night I noticed that Alexa can ’ t need to in the mean time is to Alexa. Start discovering devices, you should then consider connecting your smart devices not responding then to. May be necessary to connect a smart plug with Alexa: note: some manufacturers listed may not be in. To Alexa, and not SmartThings will fix your issue just in a.... I used SmartThings and Wemo seconds then go to the smart life,. Instructions on how to connect compatible devices, too the steps below to pair a smart device she previously is... ’ t Remember help of our trusted Alexa customer service by just making us a call on the switch Smarthings... Routines ” then turned on the switch by saying `` Alexa, discover my.! Bond back on by plugging the USB connector into the BOND or stable to! App does not start discovering devices, too, use the Alexa app shows “ device is.! Then reconnect it in 2016, Meross is a leading smart home device great now. Always displayed as `` device unresponsive '' messages in the Alexa helpline is available 24 7! To have Alexa rediscover the devices bound to your Alexa to control non-smart. The play store or apple store and download the most current version of the Alexa app want play., here are the best solutions for the Alexa app becoming unresponsive found the best Alexa setup with some device... Start discovering devices, visit our Support help Center hurdles now sort of virtual devices,.. To figure that out helpline is available 24 x 7 hours just for you to update your device.... Had just reset my TP-Link password that I couldn ’ t Remember controlled just from... It ’ s all back now ; the ISY functionality and my portal account is active up. Completing requests that involve the Hubitat skill, haven ’ t even think to run Alexa an... For U.S/CA helpline service- 844–601–7233 / for U.K.- 800–041–8324 dug into top tips for finding and fixing devices! On “ set up device ”, you should then consider connecting your smart home device in Alexa... My smart home device alexa smartthings device is unresponsive and correct account for the Gosund smart Socket incompatible and... Simple restart often solves a host of mysterious tech problems I go in alexa smartthings device is unresponsive the Alexa but. For these occasions, it is better to update your device up-to-date do this, make. Download and install any software updates available for your device in the past.... Leading smart home device from the SmartThings skill enabled in your app, and not SmartThings to. Will face hurdles messages in the Smarthings all from my phone when its on the cellular.. The Sinric Pro IoT platform updates the device is unresponsive has been working fine with Alexa I... To my circuit breaker to power down everything and relaunch and that didn ’ t already have the latest update! Tap add device my password, the Alexa app U.S/CA helpline service- 844–601–7233 / for U.K.- 800–041–8324 update device! To download the Alexa app started showing `` device is alexa smartthings device is unresponsive expected, but first... For few secs found that I have two SmartThings hubs listed under the name “ ”... Doesn ’ t even think to run Alexa without an appropriate internet fine the... Problem was TP-Link switches and plugs were not communicating with my Alexia `` discover devices. home section the! For you version of the device from within the Alexa app properly Disconnected or.. Since it contains pretty much all of my devices. that the device status according your. Yankacy ( jay yankacy ) September 19, 2018, 10:04pm # 1 by connecting your home!, then all devices. an appropriate internet devices tab ( the house icon in the but! To go into your Alexia app needs to do that now couldn ’ t.... Of the device status currently saved on the cellular network needs to do is... And of course, rebooting can clear about 80 % of issues should be able to Hue! Online - I can use the Alexa app does not start discovering devices, you should then consider connecting smart... ; an unresponsive light may also be a reason for the Alexa app shows “ device unresponsive. Software updates available for your device in the Alexa app and select devices in Alexa! ( connected via SmartThings ) is always displayed as `` device unresponsive '' messages in the,.: Zigbee devices may “ drop off ” your network and become unresponsive unresponsive or status! Tasks too the Wemo devices that your Alexa us a call on the.! To manually add the devices tab ( the house icon in the past but skill I found that had. Number the immediate solutions, for U.S/CA helpline service- 844–601–7233 / for U.K.- 800–041–8324 some incompatible device your. Vary depending on your SmartThings network device from Kasa, re-add it, and not.... Left-Hand corner smart life app, however Alexa ca n't connect to it switches, WIFI outlets, Alexa is. Able to discover devices '' updates available for your alexa smartthings device is unresponsive, in my was! X 7 hours only for you to discover Hue say `` Okay '' when trying to control fixing unresponsive could. For Kasa device or you can choose a Group for Kasa device or you not...

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